Richard Millington

Founder & Managing Director

FeverBee

Richard Millington is the founder of FeverBee.

FeverBee uses proven social science to develop successful online and offline communities for organizations around the world. Over the past 13 years, Richard has helped to develop over 310 successful communities, including those for Apple, Facebook, Google, The World Bank, SAP, Oracle, Amazon, Autodesk, Lego, The United Nations, Novartis, and many more.

FeverBee helps organizations use powerful psychology to build valuable communities. These communities are designed to foster greater loyalty, resolve customer problems, generate ideas, drive search traffic, and develop the best possible member experience.

Richard is the author of both Buzzing Communities, The Indispensable Community, and Build Your Community (Pearson, 2021). Buzzing Communities has been widely cited as introducing best practice into developing successful online communities. Richard has delivered keynote talks in the USA, Canada, UK, Australia, France, Belgium, Spain, Italy, Turkey, Switzerland, Romania, Lithuania, and several others.

Richard has also trained over 1,250 community professionals through FeverBee’s community management academy.

Richard Millington's Session

13:50

–

14:30

DAY 1 – Jun 12, 2023

How To Solve Any Community Challenge (And Ensure You’re Prioritising The Things That Really Matter)

In this advanced-level talk, FeverBee’s Richard Millington will share frameworks, processes, and methodologies to solve your toughest challenges and achieve your community goals. This talk will explain how to apply to problem-solving and techniques from the field of consulting to diagnose a problem, develop the right solutions, and prioritise the best solution for your situation. Richard will also share numerous examples from FeverBee’s work showcasing these concepts in action.

Specifically, you’re going to learn how to:
– Correctly diagnose the real challenge you need to solve.
– Break each challenge down into its unique components.
– Perform a root cause analysis to identify the right solution to each challenge.
– Develop a data-driven decision framework to prioritise the right solution.
– Use ready-made templates to tackle the most common community challenges.

Richard Millington

FeverBee

Long Talk

Management